8:00 AM | Registration Opens
![](https://pscommsweek.co/wp-content/uploads/2023/02/reg-open-1.png)
8:50 AM | Welcome to Country
8:50 AM | Opening remarks from the Chair
![](https://pscommsweek.co/wp-content/uploads/2023/02/Opening-Remarks.png)
9:00 AM | Opening Keynote: Aligning the tone of your communications with the values and mission of your organisation
![](https://pscommsweek.co/wp-content/uploads/2023/02/Opening-Keynote.png)
9:30 AM | Case Study: Tackling misinformation online in the age of “fake news” and alternative facts
![](https://pscommsweek.co/wp-content/uploads/2023/02/Case-Study.png)
10:00 AM | Case Study: Building trust with your key stakeholders through transparency
![](https://pscommsweek.co/wp-content/uploads/2023/02/Case-Study-2.png)
10:30 AM | Morning Refreshments
![](https://pscommsweek.co/wp-content/uploads/2023/02/morning-ref.png)
Chair: Jacqueline Levett
![](https://pscommsweek.co/wp-content/uploads/2023/02/Stream-A.png)
11:00 AM | Providing a positive customer service experience to your audiences via your social media strategy
![](https://pscommsweek.co/wp-content/uploads/2023/02/Case-Study-3.png)
11:30 AM | Case Study: Addressing public sentiment and brand perception through community engagement on social media
![](https://pscommsweek.co/wp-content/uploads/2023/02/Case-Study-4.png)