8:00 AM | Registration Opens
8:50 AM | Welcome to Country
8:50 AM | Opening remarks from the Chair
9:00 AM | Opening Keynote: Aligning the tone of your communications with the values and mission of your organisation
9:30 AM | Case Study: Tackling misinformation online in the age of “fake news” and alternative facts
10:00 AM | Case Study: Building trust with your key stakeholders through transparency
10:30 AM | Morning Refreshments
Chair: Jacqueline Levett
11:00 AM | Providing a positive customer service experience to your audiences via your social media strategy
11:30 AM | Case Study: Addressing public sentiment and brand perception through community engagement on social media
